基于服务质量差距模型的住院患者满意度分析与改善研究

杨立成高雅杰

Study on satisfaction analysis and improvement of hospitalized patients based on the gap model of service quality

YANG Li-cheng, GAO Ya-jie

天津护理 . 2018, (2): 137 -141 . DOI: 10.3969/j.issn.1006-9143.2018.02.004